Getting Started

• How do I register?

  To place an order, you will have to create an account. Please click  here  to register with us.
  If you are an existing customer, simply click Log In  and enjoy your hassle free online shopping with us!
  

• What are the Modes of Payment?

  Credit Cards - VISA, MASTERCARD, AMERICAN EXPRESS.

• Change of delivery address, email or password

  You may change your delivery address by clicking on My Account at the top where you will have the option of updating which you can update your account information. You will need to be logged in to access this function. Please log in here

• Forgot my password

  Click here to reset your password. You will be asked for an email address that we may email your new password to.

• Terms and Conditions

  Please refer to Terms and Conditions

• Privacy Policy

  Please refer to Privacy Policy

Orders

• Can I order in bulk?

  Yes, definitely. If your order has more than 10 pieces of a single product, please send an email to onlinestore@freshchoice.com.fj after you have place an order of the products and quantity that you have ordered. Please allow us least five working to process your orders.

• How can I check my previous order?

  Click My Order History, at the top to check your order history. You will need to be logged in to access this function. Please log in

Products

• Where to find the latest deals and promotions on Fresh Choice online?

  Please click here to view our latest deals and Promotions!

• Missing items?

  We strongly recommend that you check through your items upon delivery. If there are any missing items, please inform our delivery team member immediately or contact us at onlinestore@freshchoice.com.fj

Delivery

• Delivery

  Fresh Choice shall use reasonable endeavours to deliver products of acceptable quality to the delivery address (specified by the Customer on the registration form) within the time windows selected by the Customer. Fresh Choice shall not be liable for any delays in its delivery services, if the delay has been due to causes beyond the control of Fresh Choice

• There is no special preference for delivery. If a customer is not available to receive the delivery, the goods will then be returned to the nearest Fresh Choice they had originated from. The carrier will leave a calling card to let you know how you can collect or receive it.

• Fresh Choice delivers only to addresses within mainland Fiji (Viti Levu and Vanua Levu). For deliveries to outlying islands, please contact onlinestore@freshchoice.com.fj

• Change of delivery address after your order?

  A change of delivery address after is not permitted. If the delivery address needs to be changed after an order has been placed, you will have to cancel your current order and reorder using the new address. Fresh Choice online reserves the right to charge customers for a cancellation fee of $12.00.
  
  Please note if a delivery has been scheduled to the location at your chosen delivery slots, a cancellation fee or re-delivery fee will be chargeable at $10.00.